The Terms and conditions written below set out our terms of business. You must accept them to complete an order please read them fully as they are legally binding. These terms and conditions are subject only to UK law.

Definitions a) You the purchaser or if leasing equipment the lessee or your company will be defined as “Customer” or “You”... b) “The Company” or “Us” means Interactive Office Systems Ltd Registered Company Number 3352394.
Invoices - You accept that Interactive Office Systems Ltd use different trading styles but that you are dealing with Interactive Office Systems Ltd. Orders placed through any of our websites relating to these products will be invoiced by Interactive Office Systems Limited except where a lease is required. In the case of equipment being leased you agree that we may use a third party leasing company of our choice.
Order Acceptance - An acceptance of orders from the customer made by Interactive Office systems Limited (“the Company”) will be a contract of sale subject to these terms and conditions. These terms and conditions will take precedence over any other communication be they written or oral from the Purchaser with whom the company is dealing (“the Customer”). The Company may accept an order when the Customer submits identification, delivery and payment details. The Company reserve the right to refuse any order and in the event of suspected fraud or for any other reason may delay or stop delivery of goods at anytime before despatch. The order shall not bind the Company until the Customer accepts these terms and conditions, which are deemed, accepted if the goods are sent for delivery.
Payment - Payment must be received on or before delivery unless alternative arrangements are agreed in writing with a Director of the Company. Alternative Payment Terms are entirely at the discretion of Interactive Office Systems Ltd. The Company remains the owner of all goods shipped to the buyer until the Company has been paid in full .If any payment due under these conditions is overdue in full or in part the Company may, without prejudice to any of its other rights, recover and / or resell all the goods or any part of them and may enter the buyers premises by it's servants or agents to recover the goods and the buyer shall be liable for all the Company's costs of so doing. If any act or proceedings shall be commenced in which the buyers solvency is concerned, all monies under any transaction covered by these Conditions shall become immediately due and payable.
Prices – Items to be supplied are invoiced at the prices listed at the time of ordering - exceptions to this may need to be made for some connectivity and networking products including memory and hard drives due to changes in our costs because of currency changes. If you have ordered an out of stock item within this category you will be advised before shipment of any change to the ordered price. The Company reserves the right to cancel an order or remedy a mistake in the listed prices by charging a proper commercial value price [which will be the same as the lowest price that we may find advertised on the internet] to rectify the error. All prices published by the Company are subject to VAT @ 17.5%. E & OE. Prices are subject to change without prior notice at the discretion of the Company. Every effort is made to maintain the prices shown; however the company reserves the right to modify prices without prior notice to the Customer. Invoice queries due to pricing issues must be notified in writing to the Accounts Department within 14 days of the invoice date.
Product Range - Due to the large range of products that we can offer from time to time equipment shown on this site may have been superseded by the manufacturers and may no longer be available
Account Customers - The Company reserve the right to alter the agreed status & payment terms of any buyers account without agreement from or notice to the buyer and to demand payment in full at any time.

7.1 Unless otherwise expressly agreed in writing with a director of the Company, Credit Account invoices are due and payable in £UK 30 days from the invoice date.

7.2 If any single invoice becomes overdue for payment the total outstanding account balance shall be deemed overdue and payable. The Company may charge interest at 5% above the base rate of Barclays Bank prevailing from time to time on overdue amounts. Payment shall be deemed to have been received only when the full amount of the value of the goods as invoiced has been credited to the Company's bank account without recourse as cleared funds or the Company has received the full amount in cash.

7.3 Credit or debit card payments will incur a 2.5% surcharge.

7.4 Please note when paying for orders with a credit/debit card, that your card is charged at the moment you place the order. Payments taken for items out of stock will be held to enable immediate shipment of your order as soon as the stock becomes available.
Deliveries –

8.1) Next day delivery is a target and not a guarantee, to be included in this target goods must be in stock and ordered by 3pm. Any time or date stated for delivery is an estimate only, we use third party carriers and endeavour to offer a prompt delivery, but it is not possible to guarantee next day delivery due to circumstances beyond our control.

8.2) Some locations in the UK are not included in our standard next day delivery, these are recognised “remote” locations such as areas of Devon and Cornwall, the Scottish Highlands and areas in Wales.

8.3) Times and/or dates for delivery stated by the company are accepted by you an estimate only and does not form a binding term of this Agreement. The Company shall not be liable for any loss or damage whatsoever (including consequential loss or loss of profit) arising directly or indirectly from any delay in the delivery of all or any of the goods howsoever caused. You accept that the company will make their best efforts to despatch goods on time but no liability can be accepted by the Company for failure to deliver within the times stated within our websites.

8.4) If the Company fails to deliver the goods within a period of 28 days the Customer may cancel the order and will not be charged for the goods and it is agreed the Agreement is unenforceable.

8.5) The Company’s liability for all losses caused by failure to deliver the goods (including but not limited to consequential loss and loss of profits or business interruption) is limited to a maximum of the price of the goods ordered.

8.6) The Company will not accept any liability for shortages, damage to or non-delivery of goods unless the Customer notifies the Company in writing within three days of receipt of invoice or goods.

8.7) The Customer agrees and shall be bound to accept the goods when they are ready for delivery by the Company and delivery shall be deemed to take place when the goods are delivered to the Customer at the nominated address for delivery or to a nominated carrier as the case may be whereupon the risk of loss, breakage or any other damage whatsoever shall pass to the Customer

8.8) If for any reason the Customer cannot accept delivery of the goods at the time when the goods are due and ready for delivery the Company may either elect to (1) store the goods pending their actual delivery and the Customer shall be liable to the Company for the costs (including insurance) of so doing but the Company shall be under no obligation to insure the goods in storage and the risk of any loss or damage to the goods howsoever arising shall be borne by the Customer, or (2) sell the goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Customer for the excess over the price under the contract or charge the Customer for any shortfall below the price under the contract.

8.9) If for any reason the Customer refuses a delivery, a charge will be levied for returning the delivery to the warehouse.

8.10) In the event that the Company is prevented from delivering the goods for sale as a result of any circumstance beyond its control such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood, Terrorism, abnormal weather conditions, fire, Government action, delays by suppliers, accidents and shortages of materials, labour or manufacturing facilities and failure of third parties to deliver goods, the Company shall be relieved of its obligations and liabilities under such contract for sale for as long as such fulfilment is prevented.

8.11) If the Company is prevented from carrying out its obligations they will notify the Customer within 14 days commencing with the estimated delivery date.

8.12) If the circumstances preventing delivery subsist for 1 month from and including the date the Company gives the Customer notice, then either party may cancel the contract. Such notice must be given when the adverse conditions subsist.
Delivery of Heavy Items

9.1) Deliveries of certain products may require a delivery crew of more than 1 person, these are called heavy items.

9.2) Standard delivery charge applies for a ‘drop-off’ delivery by 1 person only at a ground floor customer location, the customer is responsible for the movement of the goods from the delivery location to any location above or below ground floor.

9.3) Specialist deliveries involving more than 1 person are available at extra cost, please email us with your enquiry and a site survey form may be sent. Upon completion of that form we will email the customer with additional costs if there are any.

9.4) If a physical site survey is required by our staff or our agents a charge will be made.
Returns and Delivery Issues

10.1) Damaged in transit - Goods received by the buyer that are found to be physically damaged by the courier must be reported to the Company immediately. The maximum time allowed reporting physical damage is 72 hours. After 72 hours, any claims of physical damage will not be accepted for refund or replacement.

10.2) Faulty or damaged items - must be notified within 7 days of receipt of goods, these items will be dealt with in accordance with each manufacturers returns procedures. All goods returned must be in the manufacturers' original packaging complete with all ancillary items. Products returned as faulty will be tested, if they are found not to be faulty the goods will be returned to the customer and the company reserves the right to charge costs incurred in testing and delivery to you.

10.3) Wrongly ordered items - Current items, undamaged in an as new saleable condition with the original manufacturers' packaging (which must not be defaced) and must be unopened with all wrappings and seals intact, may be returned by prior written agreement of the Company, we reserve the right to levy a restocking fee. The customer is liable for payment of postage and packing charges incurred in the return of the goods. The company reserves the charge costs incurred in restocking including charges made by our suppliers to us relating to the return of any orders, including any applicable penalties. Requests for returns must be made within 10 working days from receipt of the goods.

10.4) The company reserves the right to refuse returns for items which have become obsolete or were part of a special order, regardless of the time the return is requested or the condition of the goods.

10.5) Short shipment or inaccurate deliveries must be notified to our customer services department within 3 days.

10.6) Software Licensing products supplied by email have specific rules relating to errors. Any errors on the License must be reported within 10 days. Errors include any incorrect spelling of Company Name or Address, Quantity of Licenses required, Type of license required, or incorrect products ordered.
Lease Agreements - Lease Rates are shown per month (written offer available on request) Payments are usually made every 3 months [quarterly].

11.1) Lease Options are subject to status and do not represent an offer of finance.

11.2) Lease options may require a guarantee
Property and title
The property & title to goods remain with the Company until to the Customer has paid in full for the goods and the customer has accepted the goods as suitable for their needs. Acceptance as suitable is deemed if no complaint or returns have been received within 14 days of delivery. Risk of damage to or loss of the goods shall pass to the Customer at the time of delivery or, if the Customer fails to take delivery of the goods, at the time when the Company has tendered delivery of the goods.
Setup & Installation Services

13.1) If you have ordered and accepted a technical service such as pre-delivery configuration or installation, building the equipment or networking the equipment this will affect the product delivery date. Standard delivery charge in these instances is deemed to be next day delivery following completion of the pre-delivery service, or as a standard delivery timed to arrive the day before a visiting engineer.

13.2) You may pay for the services of an engineer to install equipment.

13.3) By purchasing a Service, the Customer accepts that they have read and understood their responsibilities with respect to the successful provision of the Service, and to have accepted the terms and conditions

13.4) If a Customer fails to carry out their responsibilities, or cancels a Service once an engineer has been dispatched, then they will be fully liable for the cost of the Service and accept that no refund is due. A repeat visit from the engineer will be chargeable in full.

13.5) You accept that upon satisfactory installation of the equipment future callouts are likely to be caused by users changing settings on the equipment. Engineer revisits may be chargeable.

13.6) If a Customer is not satisfied with the Service provided, they must notify the Company within 2 working days of the date of commencement of provision of the Service, or they will be liable for the full cost of the Service
Advertised specifications
Specifications & brochures for equipment shown on our websites are provided by the manufacturers or our suppliers, we cannot accept any responsibility for any error within those documents, however we will make every endeavour to deliver the goods as they are advertised or displayed on the our websites.
Warranty
The equipment supplied has the benefit of the manufacturers warranties. Goods sold by the Company are warranted free from defects in materials and workmanship. If the Company receives a written complaint from a Customer for goods found or thought to be defective in respect of materials or workmanship within the manufacturers warranty period the Company will be entitled at its discretion to refund or repair or replace the defective goods. The customer must specify in writing the claimed fault or defect and allow the company a reasonable time to investigate the goods for fault or defect.

Claims will be rejected for any goods which have been repaired or altered in any way.
Claims will be rejected for any goods which have been the subject of any accident or damage howsoever caused be it innocent, wilful or negligent act or any omission of the Customer its employees or agents or through use contrary to the manufacturer's instructions by the Customer, its employees or agents or by circumstances beyond the control of the Company or goods which cannot be shown to have been supplied by the Company.
Cancellation
Under normal circumstances goods are despatched the same day as receipt of order. Depending on the status of your order, it may be possible to cancel it. A request for cancellation must be made in writing, preferably by email. However, the Company reserves the right not to accept cancellation of orders. If for any reason an order is refused at the point of delivery, a charge will be levied for returning the delivery to the warehouse.
The Company's liability

17.1 The Company shall under no circumstances whatsoever be liable for any indirect or consequential loss howsoever caused.

17.2 The Company's liability in respect of breach or non-performance of any order shall be limited to a maximum of the invoiced value to which the claim relates.

17.3 The customer must satisfy themselves through their own enquiries from the manufacturer that the goods ordered are suitable for the required purpose. The company strictly do not make recommendations as to suitability.

17.4 The Company excludes liability for death and personal injury caused by the goods except if caused by the Company’s negligence.

17.5 Except as may be implied by law where the buyer is dealing as a consumer, in event of any breach of these Conditions by the Company the remedies of the buyer shall be limited to damages which shall in no circumstances exceed the price of the goods and the Company shall under no circumstances be liable for any indirect, incidental or consequential damages.
Health And Safety At Work Act 1974 and Consumer Protection Act 1987
In compliance with the above legislation the Company confirms that the goods supplied by the Company as a distributor of products do not present a hazard to health and safety when properly used for the purpose for which they are designed and provided also that the Customer or its employees or agents take reasonable and normal precautions in their use.
Entire agreement

19.1 These terms and conditions set out the entire terms between the parties and supersedes all other agreements representations written or oral and documents previously exchanged between the parties.

19.2 Jurisdiction The terms and conditions are governed by English Law and the parties hereby agrees to submit to the jurisdiction of the English Courts.

19.3 Severance If any of the terms are found to be unlawful, voidable or void or unenforceable then these terms are deemed to be amended to be compliant with the latest legislation. Where they cannot be amended to be compliant with the latest legislation they are severed from the contract of sale and will not affect the enforceability of the remaining terms and conditions.
Notices
Any notice or demand to be given hereunder shall be in writing and shall be delivered by hand or sent by first class “signed for” letter to the last known address of the party to be notified and shall be deemed to have been served immediately if delivered by hand and seventy two hours after posting if posted as aforesaid.
Waiver
Waiver by the Company of any breach of these conditions or any granting of time or indulgence by the Company to the Customer shall in no way affect the rights of the Company hereunder.
Consumer Distance Selling Directive
The Distance Selling directive allows the customer a cooling off period and an unconditional right to cancel during that period. This period ends seven working days after the day of receipt of the goods (working days excludes Saturdays, Sundays and public holidays.) The customer must request a return under this directive in writing (fax, email or letter) within the 7 day period. As part of the directive the customer must also make adequate care and effort to ensure that the product can be resold as new.